Payments & Refunds Policy

Effective Date:

At Stay Vihana, we aim to provide a smooth and transparent booking experience. Please review our Payments & Refunds policy before confirming your stay.

Payment Policy

1. Advance Payment Required
   • A partial or full advance payment is required to confirm your villa booking.
   • The exact amount may vary based on the villa and booking date.
   • No booking will be held or confirmed without advance payment.
2. Accepted Payment Methods
   • UPI
   • Net Banking
   • Credit/Debit Cards
   • Bank Transfers
   • Payment links shared via WhatsApp or Email
3. Balance Payment
   • Any remaining amount must be paid before or at the time of check-in.
   • Bookings without full payment at check-in may be cancelled at management’s discretion.
4. Security Deposit
   • Some properties may require a refundable security deposit at the time of check-in.
   • This will be refunded post-checkout, after inspection for damages or policy violations.

Refund Policy

1. Cancellation by Guest
   • 7 or more days before check-in: Eligible for a partial refund after deducting transaction and processing fees.
   • Less than 7 days before check-in: No refund applicable.
   • No-show or early checkout: No refund.
2. Cancellation by Stay Vihana
   • In rare cases where we must cancel due to unforeseen issues (property damage, natural disasters, double booking), guests will receive a full refund or be offered an alternate villa of similar value.
3. Refund Timelines
   • Refunds (if applicable) will be processed within 7–10 working days to the original payment method.
4. Non-Refundable Bookings
   • Promotional, last-minute, or discounted bookings may be marked as non-refundable. Please review all terms before confirming.

Important Notes

• All refund requests must be submitted in writing via email or WhatsApp.
• Service fees charged by third-party platforms (if any) may be non-refundable.
• Refunds are subject to bank processing times and payment gateway policies.

📞 Need Help?

For payment support, invoice requests, or refund inquiries, reach us at:
Email: support@stayvihana.com | booking@stayvihana.com
Phone/WhatsApp: +91 86002 50800 | +91 86002 49800