Last Updated:
1. Introduction
Stay Vihana (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our villa booking services.
2. Information We Collect
a) Personal Information (provided by you):
- Name
- Email address
- Phone number
- Billing or payment information (only if applicable)
- Guest count, check-in/out details
- Special requests (e.g., pet-friendly, chef service)
b) Usage Information (automatically collected):
- IP address and device type
- Pages visited, time spent on site
- Referrer links and browsing behavior
- Cookies and tracking data (e.g., Google Analytics)
3. How We Use Your Information
We use your data to:
- Handle inquiries and manage villa bookings
- Provide customer support and communicate updates
- Improve website performance and content relevance
- Send promotional offers or newsletters (with your consent)
- Comply with legal and operational requirements
4. Cookies & Tracking
We may use cookies, web beacons, and similar technologies to:
- Recognize your device and preferences on return visits
- Understand how you use our site
- Personalize your experience
You may choose to disable cookies in your browser, but some site features may not function properly.
5. Data Sharing & Disclosure
We do not rent or sell your personal information. Your data may be shared with:
- Service providers, like payment processors or email providers
- Legal authorities, if required by law
- Affiliate services, but only with your explicit consent
6. Data Retention & Security
- We retain personal data for as long as needed to fulfill booking services or legal obligations.
- Usage data may be kept for website analytics.
- Data is stored securely, with safeguards to prevent unauthorized access, disclosure, or loss.
7. Your Privacy Rights
Under applicable laws, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Opt out of marketing communications
To exercise these rights, please contact us using the details below.
8. Contact Informati
If you have any questions about this policy or your personal data:
Email: [insert email address]
Phone: [insert phone number]
Postal Address: [insert address, e.g., “Stay Vihana Villas, Lonavala, Pune, Maharashtra”]
9. Policy Updates
We may update this policy at our discretion. Any changes will be posted here with the revision date. You’re encouraged to review this page periodically.
Consent
By using our website or requesting villa booking services, you agree to the collection and use of your personal information as outlined in this policy.